Have you ever wanted something that you would really lay your life on the line for? That you are almost ready to make heaven and hell meet in the middle? Enough for you to sacrifice even the people that you love so dear? You work for it like a dog and someone would break all that Happiness?

 

Let me start by reminding everyone that life is fair. It has always been the golden rule, that you shouldn't do unto others things that you never want to happen to you. Some old people, mind you OLD PEOPLE (who should have known this by heart, because they will claim that they parents raise them honorifically), seemed to be forgetting this rule. But if there's one cliche that I hold close to my heart is... an eye for an eye and a tooth for a tooth.

 

That's one reason why I was nice to all my customers.

 

Apparently, (no I'm not calling her a DEVIL's ADVOCATE because she surpasses one. I think even the Devil knows when someone is getting hurt -- plus in this case, believe me, I am the Devil's Advocate and people who really knows would know that -- Thus, evil had unleashed it's power) Mrs. Em Rosero, who by the way had the hardest time giving her name to me when I was asking for it, thinks she knows everything about servicing people. FAILED!

 

By the way, Ma'am, (see I'm still being polite after all the BS that she had given me!) you should erase your name on your calculator if you don't want people knowing your first name. It was written there. That was probably your nickname but WTH, I'm helping you realize your long forgotten bitter dream of being a famous pretty celebrity. Yes! Now, you are going down to history. Believe me.

 

I went through hell and back!

 

I don't like bothering people but now, I am bothering the sender for all this shinanigan that they've cost. Before anything happens to Gackt. Poor Hyde... won't have his prince yet. 

 

Let me introduce you to Mrs. Em Rosero or Rocero... who by the way isn't even half as nice as Miss Tess. You guys remember her? From Hyde's Box Opening?!? But I have mercy so I'll be nice to her here. I mean, dude, she's old. She's probably already showing her senior citizen card to get all sorts of discounts and doesn'teven want to spare some peso on the "computed tax".

 

First of all let me list all sins of service that they have committed. And yes... If I were to re-write the whole Inferno back again, she'd be in the 8th circle of hell vestibule 6 - chasm of fraud*. (FYI: Inferno is part of the Divine Comedy written by Dante Alighieri). When we got there... they were having a mass. Geez, what is that mass for?!? It's Sacrilege! Just a random thought: He who lives by cheating dies by cheating. 

 

 

1. Apathy: Not caring about the customer.

Geez, I was on the brink of fainting. Yes! And they are probably laughing at how hysterical I was. Which I sooooooo wanted to do! But let's see who'll laugh after this. I don't need anyone's pit and empathy nor sympathy. No I don't. Because they at that office needs it more than me. It wasn't them who knew the power of the internet afterall. Since if I go to their officials, my voice wouldn't be heard anyway. Although, I had been having rough times with MRT people... Compared to these bunch of I-don't-know-what-to-call-them-anymore-because-I-swore-not-to-curse-on-my-blog-because-of-netiquette, they are still nice! I mean... c'mon... how many times have they've been televised because of under-the-table arrangment?!? Then again, I'm speaking for myself.

 

Yes, they are a bunch of merciless apathetic *toooooooooooooot* !@#$Z%^#*$()!-+!

 

I'm not one to shut up because I almost had fainted there. Really. I wanted to go hysterical but my heart and my veins together with my brain would have to act up and get all wonky because of them. I had a BP, I'm getting low blood pressure again.

 

I haven't slept yet because I am all excited. Before, I almost fainted

 

She-who-musn't-be-named: Bakit ka kasi nagpilit pumunta pa dito? - BS dude! Obviously, I was waiting for that for a long time!

She-who-musn't-be-named: O... o... di kita pinaiiyak! - Dude, think if your happiness is being nabbed by some old hag wouldn't you want to cry? - Where's your sympathy even there? 

Me: Galing pa po kase ako sa work, wala pang tulog - Dude, have never even tried to read between the lines?!?

She-who-musn't-be-named: Balikan mo na lang... Hindi naman mabubulok yan! - WTF! Can't you even get it! I'm sacrificing for it!!!!!!

 

Perfect example of an APATHETIC PERSON!

 

She-who-musn't-be-named: Bumalik ka na lang pag may pera ka na! - First of all, that's mine! AND YOU DON'T HAVE THE RIGHT TO KEEP IT THERE IN YOUR POSSESSION. Don't you get that?!? 

She-who-musn't-be-named: E yan yung naka declare eh! - Are you teaching me to cheat? If I read this... correct me if I'm wrong... next time declare a lower price!

 

3. Coldness: Being unfriendly or "matter of fact"; not smiling. Being cold says to the customer, "You're a nuisance. Don't bother me."

 

She nailed this one! Very well! I've got to give her an award for this.

I was asking for her name for referrence... and boy! She read it write. She knows I'm up to something BAAAAAAAAAAAAAAAD! and am I?!? No I'm just stating a truth that most people would have said but didn't

 

She-who-musn't-be-named: Wag mong sabihin na sa Gobyerno tayo nag tatrabaho pwede ka ng mag ganyan (what's that!?) - Yeah, you guessed it write. There's is this little space we call the Internet where I can voice out my opinions.

She-who-musn't-be-named: Wag kang aarte dito. - I was on the brink of fainting... and that's what I get

 

When my Dad got in... in his normal "scolding" voice... they all seemed to be affected. WTF! A while ago you were all saying this...

 

Another Manager: Sir, baka ho may sakit yung anak nyo? - Dude, are blind? or deaf? How many times do I need to repeat myself that I haven't had any sleep because I was waiting for this? I guess you were just totally NUMB! Baka deshou! *ooooppppssss sorry*

 

4. Condescension: Talking down to a customer as if they were a child.

They were all practicing this. To tell you before I went there I check with the customs page how much the tax will be... and it wasn't P2,898 for a doll head. >.> And if we could have had send that through FedEx (since I'm always stalking their website) $33 would include everything (taxes from both countries and pick up times and shipping). *sigh* That isn't anywhere near $60, which is by the way almost half of the price of what I bought.

 

We don't want to declare it because it is such a precious item. To them... it might just be another source of income for me... he is my HAPPINESS which not even half of her life's worth if she had been doing that to everyone.

 

I said that my friend got hers with no tax.

She-who-musn't-be-named: Dalhin mo dito yang kaibigan mo at i-tax natin yun.

I said sure...

She-who-musn't-be-named: Wag mo kong ginaganyan. Pare pareho dito. HINDI NATIN ALAM KUNG SAAN DUMAAN YAN! -WTF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Satan's here! Are there any other customs in the Philippines? If so... please tell me!

 

To Mrs. Rosero, I maybe young and maybe you have more experience than I do with customer service and what-not... You might have been working for years... But Ma'am I'm not DUMB!

 

She-who-musn't-be-named: Kung makikiusap ka naman ng maayos ibibigay naman sayo. Magkano ba dala mo? - Wow!!!!!!!!!!!!!!!!!!!!!!!! What is this I'm haggling for a price that I shouldn't be paying.

Ma'am you and I both know how bad government offices look to people, please don't stain it anymore.

 

She-who-musn't-be-named: P500, wala pa nga sa documentation fees yun! - FedEx gives you a break down of everything... btw...

 

I know... As Filipinos... we'll say... Edi sa FedEx ka magpadala! You bet! You bet! Cause they know customer service more than you. And you should be representing the Government. A place that people can trust.

 -- Enough said?!?

 

My mom would always tell me not to do anything bad to people. A good friend told me once before always smile at people because you'll never know what they can do. Always be nice to people because people are deceiving. The ones that doesn't look like they have the power are usually the ones who would make you suffer.

I believed that.

 

I value my customers. Always!

 

5. Rule Book: Not using common sense, just following the rules.

 

She-who-musn't-be-named: Eh taxable yung item mo eh --- No... They don't educate their customers. Believe me... Sprint people are better than them. If you are having any angst about SMART nor GLOBE for not giving you what you want... this is worst! You can just plain imagine. Compared to them... SMART and GLOBE would be angels sent by heaven.

 

7. Run-around: Not trying to get an answer. Putting them off, passing the buck.

Did I mention that we got there at 11 and I was able to get home without my Gackt by 4?!? Because they passed us all around... they made me wait to milk my money. 

 

As much as possible, if I would have another choice, I'd never use EMS again. I have enough taste of hell of working and having taxes leeched by most of these government folks (not generalizing... because there are a few good men and most of them can't handle the truth! Yeah! Jack Nicholson... I always wanted to use that line!)

 

If anyone from the Government or Customs to be exact... She doesn't have to be fired. If she still has Delecadeza after learning about this she would just step down to show the world that she's all honest and I was wrong. But no because of pride she won't! Most of us Filipinos won't! We take the word pride in the wrong direction.

 

I am still sad and filled with undefined emotions. Because I don't have my Gackt. *sigh*

 

My dream had been torned to pieces.

 

On the mellow side, last night I dreamt of opening the box at home and showing him to Hyde. I was thinking of all the wonderful things that I would have him do. But now *poof* in an afternoon of hell... all those were gone. BS!

 

I want to have him. And he is more worth it now. People would ask... why go through all this trouble for a doll's head? I'm sure everyone would ask me that. Simple, because people should fight for their happiness.

 

He is part of me now! And I am not one to lose him. This isn't a battle. This is just merely a reminder that we all should be fair and nice to people. I am not getting into any fight, I just need a place to tell my tale of how my happiness was nabbed.

 

Life is fair. If she nabbed my happiness, so her happiness would be. And I put a period and an amen to that.

 

***Location: 8th CIRCLE OF HELL - 6th CHASM OF FRAUD

      [ LOWER HELL - SINS OF MALICE ]

      Book & canto: Inferno XXIII - XXIV

      Destiny for: The Hypocrites

      [ punishment: walking slowly in hooded cloaks of lead ] - the only souls that are not naked in Inferno.

      Present therein: Catalano dei Malavolti, Loderingo, Caiaphas, Annas (the latter two each naked & crucified on the path with three stakes, such that they must bear the weight of all who         pass over them).

 

***Top 7 Sins of Service of "The Trilogy of 7" By Dan Lightfritz (http://top7business.com/?id=130)

 

YES! I know, I'm deranged! AHAHAHAHAHA! Feel the wrath of a fan girl.